Terms of service
1. Overview
Welcome to PFP Jewellery.
The terms “we”, “us” and “our” refer to PFP Jewellery.
We operate this website and online store to provide handmade jewellery products and related services (the “Services”). Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.
These Terms of Service (“Terms”), together with any policies referenced herein, set out the terms on which you may use our Services.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
2. Eligibility and Account Information
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
When placing an order, you agree to provide accurate, current, and complete information including billing, payment, and delivery details. You are responsible for ensuring your account and order details are correct.
3. Our Products
We sell handmade jewellery, which may include:
- Made-to-order or personalised items
- Non-personalised, ready-to-ship items
As each piece is handmade, slight variations in colour, texture, or appearance may occur. Product images are provided for illustration purposes only.
All product descriptions and availability are subject to change without notice.
4. Orders and Contract Formation
When you place an order, you are making an offer to purchase our products.
A legally binding contract is formed only when we accept your order, which occurs when you receive an order confirmation email and payment has been successfully processed.
We reserve the right to refuse or cancel an order at our discretion, including where:
- Payment cannot be authorised
- Product information is incorrect
- Stock is unavailable
- Fraud or unauthorised activity is suspected
Your rights regarding cancellations and returns are set out in our Returns & Refunds Policy.
5. Prices, Payments, and Taxes
All prices are shown in GBP (£) and include VAT where applicable, unless stated otherwise.
Delivery charges will be shown at checkout before you complete your purchase.
We reserve the right to change prices at any time, but changes will not affect orders already accepted.
You agree to provide valid payment details and authorise us to charge the total order amount, including delivery charges.
6. Shipping and Delivery
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by events outside our control, including courier delays, customs processing, or incorrect delivery details provided by you.
Risk in the goods passes to you when the goods are delivered to you, in accordance with UK consumer law.
7. Cancellations, Returns, and Refunds
Your rights to cancel, return, or receive a refund depend on whether the item is:
- Made to order or personalised, or
- Non-personalised
Full details are set out in our Returns & Refunds Policy, which forms part of these Terms.
Nothing in these Terms limits or excludes your statutory rights under UK consumer law.
8. Faulty or Misdescribed Goods
If goods are faulty, damaged, or not as described, your rights are protected under the Consumer Rights Act 2015.
You may be entitled to a repair, replacement, or refund depending on the circumstances.
9. Intellectual Property
All content on this website, including text, images, logos, designs, and product photography, is owned by or licensed to PFP Jewellery and is protected by UK and international intellectual property laws.
You may not copy, reproduce, distribute, or use any content without our prior written permission.
10. Third-Party Services and Links
Our website may include links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third-party sites.
Your use of third-party services is at your own risk.
11. Feedback and Reviews
If you submit reviews, comments, or feedback, you grant us a non-exclusive, royalty-free licence to use, reproduce, and publish such content for marketing or operational purposes.
You confirm that your feedback is accurate, lawful, and does not infringe the rights of any third party.
12. Prohibited Uses
You must not use this website:
- For unlawful purposes
- To infringe intellectual property rights
- To transmit malicious code or harmful material
- To engage in fraudulent or abusive behaviour
We reserve the right to suspend or terminate access if these Terms are breached.
13. Disclaimer of Warranties
Our Services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, we disclaim all warranties except where prohibited.
Nothing in these Terms excludes or limits your statutory rights under UK consumer law.
14. Limitation of Liability
We are not liable for losses that were not foreseeable at the time of contract formation.
We do not exclude or limit liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any matter which cannot be excluded under UK law
15. Indemnity
You agree to indemnify and hold harmless PFP Jewellery from any claims arising from your breach of these Terms or misuse of the Services.
16. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.
17. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any disputes.
18. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.
Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
19. Contact Information
If you have any questions about these Terms, please contact us:
PFP Jewellery
📩 support@pfpjewellery.com
📍 124 City Road, London, United Kingdom
📞 +44 7903691295